a long road to nowhere but with some interesting stops along the way
Tue 2020-05-12 23:45:53 (in context)
- 22 words (if poetry, lines) long
Item the first: I want to make sure I've linked y'all to the correct version of the Dreams and Nightmares website, which is here: https://dreamsandnightmaresmagazine.blogspot.com/. That's kind of important, since the place I linked you before is out of date; I hadn't realized that where it said the May issue had just been released, it was referring to May 2011. Whoops. Sometimes I am not a very careful reader.
It's early days yet. The issue featuring my poem "The Ascent of Inanna" won't be out until September. But why not get a head-start on bookmarking the webpage and maybe subscribing? (I will point out again that for $90, the same price as a three years' subscription outside the US, you can get yourself subscribed for life.) Meanwhile, the editor is posting a new poem every day on the magazine's blog (the page you'll land on when you click the link above), so you might as well make a habit of checking back every day, maybe over your lunch break. Doesn't lunch go down better with poetry? I certainly think it does.
Item the second: The Laptop Saga appears to have arrived at a satisfying conclusion, if by a long and twisty route. No, Thursday's replacement replacement motherboard did not resolve matters. But it got the ball rolling in the right direction.
Also, the onsite technician who visited on Thursday? He was a lot more pleasant than Tuesday's guy.
Tuesday's guy--I won’t sugarcoat this--he was a tool. Rather a jerk, is what I'm saying. He was the kind of guy who shows up during a pandemic under Colorado's "Safer at Home" phase of restrictions with no mask and no gloves (which I was cautiously OK with) and a snide attitude about how "everyone's getting paranoid these days" (which made me less OK about the no mask or gloves thing). The kind of guy who asks you what's going on with your computer, and when you try to answer, he talks over you. The kind of guy who says "I've been doing this thirty years, trust me, I know what I'm talking about" multiple times in a conversation. The kind of guy who, when the planned hardware replacement results in unplanned problems (the aforementioned failure to load Windows), calls up Dell Dispatch and straight-up abuses the dispatch tech. "Do you even know what you're doing? Look, I've been doing this 30 years, I am telling you, this motherboard is glitchy! It needs to be replaced!" The kind of guy who then, after hanging up the phone, starts explaining to you, his captive audience, why it was justified for him to yell at the dispatch tech like that, that dispatch tech doesn't know what he's doing, dealing with people like that dispatch tech is so hard. Also, the onsite tech was white and the dispatch tech was not, but that couldn't possibly have factored into the situation, could it? (Yes, that was sarcasm.)
So Tuesday's onsite tech made everything extremely uncomfortable. But a different technician showed up Thursday to install the replacement motherboard, and the difference was like night and day.
Thursday's tech was not a tool. Thursday's tech was entirely pleasant. Thursday's tech I would quite happily go out for beers with, or coffee, once we're allowed to go out to bars and cafes again, and talk tech and play board games.
To start with, he had no snide attitude about the pandemic; on the contrary, he arrived in facemask and gloves, and he opted to do the repair out on the front patio, "to minimize contact." So I, too, donned a facemask and helped him get set up on the folding table and chair out there. I pried open the screen on the office window so we could pass the laptop's charger cable through. Then I hung out at my desk in the office so we could easily communicate through the window while practicing responsible social distancing.
When he asked me questions about the computer, he listened when I answered. When I had questions, he took them seriously.
When he found the screws that the previous tech had stripped, he replaced them. (Seriously. Tuesday's awful toolish, jerkish tech stripped the screws. I suppose that, when he said, for the tenth or twentieth time, "I've been doing this 30 years," I should have asked, "Doing what?")
And then, after Thursday's entirely pleasant and professionally cautious tech put my computer together again, and it booted up successfully, he said, "I've got a couple other appointments in the area; when I'm done with those, I'll give you a call to see how it's doing and whether you need me to come back." That's how awesome Thursday's tech was.
And indeed, when we spoke again, the computer was not doing so great. Again, on the second or maybe third reboot, right after I installed all the drivers Dell's SupportAssist app told me to install, it choked. Black screen, Dell logo, infinitely revolving wheel of dots forever. Alas.
So the tech set me up another dispatch, one where they ship me a box for me to ship the computer back to the Repair Depot, and that was that.
Only, over the weekend, I got to thinking--am I really helpless here? Does my laptop have to be a paperweight? Must I limp along on the backup ASUS, afraid of running two programs at the same time for fear of bringing the whole machine to a grinding halt? So I booted up the Dell, tapped F8 until the advanced startup options menu appeared, and I invoked Windows Startup Repair.
And it worked. Dang thing rolled back the driver installs and booted up like a charm.
After that, I installed the recommended drivers one by one until I hit the one that caused Windows to fail to load. Turned out to be one of the optional drivers. Easy enough to just refrain from reinstalling it. Meanwhile, replacing the motherboard did seem to have resolved my webcam flicker issue. Sound out the speakers was worse than ever, but after some hours spent juggling Realtek drivers I apparently hit a winning combination; the stutter-lag-static is more or less gone now. I was able join in yesterday’s co-writing session over Zoom and my writing group’s critique session today over Discord without any problems.
The only real issue of note is that the power button will only power the computer on; any attempts to perform a hard shut-down by depressing the power button fail. Which is weird, but hardly worth shipping my computer away for a week. If the computer stops responding and I need a hard shut-down option, I know how to detach the battery.
So, as far as I'm concerned, the computer's fine now.
The box for shipping the computer to Dell arrived yesterday. I emailed the Repair Center to let them know I won't be using it. And they're cool with that.